Better Together: Implementing a Shared Inbox for Electronic Resource Licensing

Abstract

Electronic resources (e-resources) management involves a complex web of communication between vendors, stakeholders, and staff. Ordering, sales, licensing, activation, renewal, evaluation—these
are simply some of the elements involved in providing e-resources to our communities. The scale of communications can become overwhelming even when a role is managed by one individual; when working as part of a team, an additional element of coordination emerges that requires consideration and care to manage successfully