Chapter 3: User-Generated Content

Eli Neiburger


The emergence of Web 2.0, with its emphasis on user-generated content, has tremendous potential for library marketing, services, and community building. However, the open nature of these communications and the ambiguous nature of authorship creates major privacy and security challenges. This chapter of Privacy and Freedom of Information in 21st-Century Libraries examines those issues in depth, and provides best practices for addressing some uncertainties.

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