Library Technology Reports

Published by ALA TechSource, an imprint of the American Library Association, Library Technology Reports helps librarians make informed decisions about technology products and projects.

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Vol 58, No 1 (2022): January

Library Technology Reports vol. 58, no. 1 (January 2022), "Library Engagement Platforms," by David Lee King 

This issue of Library Technology Reports (vol. 58, no. 1), “Library Engagement Platforms,” introduces library engagement platforms, explains what types of interactions take place while using them, and illustrates why libraries need to utilize them to connect with their customers. These interactions take place using a variety of communication channels, including e-mail, text messages, and mobile phone notifications. The end goal of a library engagement platform isn’t the messaging; it’s engaging with that customer and moving them to respond and interact, or engage, with the library.

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Table of Contents

David Lee King
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David Lee King
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David Lee King
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David Lee King
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David Lee King
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