Number 4 / July-August 2002

DOI: https://doi.org/10.5860/ltr.38n4

Table of Contents

Chapter 1: Introduction to Live Online Reference
Nancy Kalikow Maxwell
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5-14
Chapter 2: Administration and Management
Nancy Kalikow Maxwell
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15-48
Chapter 3: Online Reference Technologies and Products
Nancy Kalikow Maxwell
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49-64
Chapter 4: Case Studies
Nancy Kalikow Maxwell
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65-70
Chapter 5: Future of Live Online Reference Service
Nancy Kalikow Maxwell
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71-72
References
Nancy Kalikow Maxwell
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73-87