Library Technology Reports vol. 56, no. 4 (May/June 2020), "Virtual Voice Assistants," by Win Shih and Erin Rivero

With the rapid advancement of voice technology, smart speaker devices have penetrated many US households and businesses. Voice assistants, such as Amazon’s Alexa, Apple’s Siri, and Google Assistant, are embedded in a slew of consumer products and IoTs. Digital assistants act as intelligent agents interacting with user voices, responding with answers and support.

This issue of Library Technology Reports (vol. 56, no. 4), “Virtual Voice Assistants,” first provides an overview of the technology behind smart speakers and voice assistants, also known as digital or virtual assistants. It further explores innovative uses of such technology in library and educational settings. Next, the report discusses related issues of ethics, privacy, security, and trust, concluding with a review of future trends and advice for decision makers preparing for integrating voice assistants in their organizations.